Shipping policy

📦 ZukaMart Shipping & Delivery Policy

1. Overview

At ZukaMart, we are committed to delivering your orders safely, quickly, and affordably. This policy outlines how we process, ship, and deliver products across Kenya, and what you can expect during the delivery process.

2. Order Processing

  • Orders are processed as soon as payment is confirmed.

  • Processing time is usually within 1 business day.

  • Orders placed after 3:00 PM may be processed the next business day.

  • Delays may occur during peak seasons or due to stock verification, but we’ll keep you updated.

3. Shipping Regions & Delivery Timeframes

📍 Region ⏱ Delivery Time 🔎 Notes
Nairobi Metropolitan Area Next-day delivery For orders placed before 3:00 PM
Other towns in Kenya 2–3 business days Varies by courier & destination
Remote areas 3–5 business days May require additional time

⏳ Please note: These are estimated delivery windows. External factors (like weather, traffic, or courier delays) may affect delivery time.

4. Shipping Costs

  • Shipping fees are based on location, weight, and parcel size.

  • Total shipping costs are displayed at checkout before you confirm your order.

  • Promotional offers (e.g. free delivery above a certain amount) will be clearly communicated.

  • Additional charges may apply for bulky, fragile, or remote-area deliveries.

5. Tracking & Notifications

  • Once your order is shipped, you’ll receive a tracking number via SMS, WhatsApp, or email.

  • You can track your order via our website or the courier’s tracking portal.

  • We'll notify you in case of any delays or delivery issues.

6. Delivery Attempts

  • Our couriers will contact you before delivery.

  • If no one is available at the delivery address, the courier may attempt redelivery or contact you for instructions.

  • Undeliverable orders may be returned to us. Re-delivery fees may apply.

7. Shipping Exceptions

  • Some products may have special shipping conditions due to size, weight, or restrictions.

  • We currently only deliver within Kenya.

  • Delays caused by couriers, weather, or force majeure events are beyond our control but we’ll support you in resolving any issues.

8. Damaged, Defective, or Incorrect Items

  • If your order is damaged or incorrect, please contact us within 24 hours of delivery.

  • Retain the original packaging and take clear photos for faster assistance.

  • We’ll arrange for returns, exchanges, or refunds where applicable — at no extra cost to you in case of proven error.

9. Contact Us

We're here to help with all your delivery and shipping inquiries:

📞 Phone / WhatsApp: 0757 944 424
📧 Email: zukamartke@gmail.com
🌐 Website: www.zukamart.co.ke

Customer support is available Monday to Saturday, 9:00 AM – 6:00 PM.

10. Updates to This Policy

We may revise this policy periodically to reflect changes in our logistics or courier services. Please refer to the latest version available on our website.

Last updated: October 2025