📦 ZukaMart Shipping & Delivery Policy

1. Overview

At ZukaMart, we are committed to delivering your orders safely, quickly, and affordably. This policy outlines how we process, ship, and deliver products across Kenya, and what you can expect during the delivery process.

2. Order Processing

• Orders are processed as soon as payment is confirmed.
• Processing time is usually within 1 business day.
• Orders placed after 3:00 PM may be processed the next business day.
• Delays may occur during peak seasons or due to stock verification, but we’ll keep you updated.

3. Shipping Regions & Delivery Timeframes

📍 Region	⏱ Delivery Time	🔎 Notes
Nairobi Metropolitan Area	Next-day delivery	For orders placed before 3:00 PM
Other towns in Kenya	2–3 business days	Varies by courier & destination
Remote areas	3–5 business days	May require additional time

⏳ Please note: These are estimated delivery windows. External factors (like weather, traffic, or courier delays) may affect delivery time.

4. Shipping Costs

• Shipping fees are based on location, weight, and parcel size.
• Total shipping costs are displayed at checkout before you confirm your order.
• Promotional offers (e.g., free delivery above a certain amount) will be clearly communicated.
• Additional charges may apply for bulky, fragile, or remote-area delive