FAQs

FAQs – Zuka Mart Kenya

What is Zuka Mart Kenya?

Zuka Mart Kenya is an online marketplace offering a wide range of products — from electronics and fashion to home goods — delivered across Kenya.

Is it safe to shop on Zuka Mart?

Yes. We use secure payment gateways and encryption to protect your personal and financial information.

How do I place an order?

Browse our website, add items to your cart, and proceed to checkout. Enter your delivery and payment details to complete the purchase.

What payment methods are accepted?

We accept Mpesa, card payments, and cash on delivery (where available).

Can I cancel or modify my order?

You can cancel or change your order before it is shipped. Contact us immediately via WhatsApp or email for assistance.

How long does delivery take?

For Nairobi, we offer next-day delivery where possible. For other areas, delivery usually takes 2–3 business days.

Do you offer nationwide delivery?

Yes, we deliver across Kenya. Delivery time may vary depending on your location.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email or SMS.

What is your return policy?

You can return items within 3 days of delivery if they’re in original condition for a refund or exchange.

How do I initiate a return?

Contact our support team with your order details. We’ll guide you through the return process.

When will I get my refund?

After receiving and inspecting your returned item, we’ll process your refund within 3–5 business days.

Do I need an account to buy?

No, you can shop as a guest. However, creating an account allows faster checkout and order tracking.

Is my personal data safe with you?

Yes, we use industry-standard security to protect your information and never share it without your consent.